Returns & Refunds Policy

At KCNailEdits, every set is carefully handcrafted and we want you to be completely happy with your order. Please read the following policy before purchasing

Made-to-Order & Personalised Products

KCNailEdits products are made specifically to your chosen specifications, including your selected shape, length, sizing and/or custom measurements

Custom-designed sets created from your requests or inspiration images are also personalised specifically for you

Because products made to a customer's specifications or clearly personalised are exempt from the standard change-of-mind cancellation right for online purchases, we are unable to accept change-of-mind returns or cancellations for these products once production has begun

This does not affect your statutory rights when an item is faulty, damaged, not as described or otherwise does not conform to your legal rights

Incorrect Measurements

Customers are responsible for providing accurate nil measurements and checking all sizing information before placing an order.

KCNailEdits cannot provide a free remake, replacement or refund where a set does not fir because incorrect measurements or sizing information were supplied by the customer

Please use our Size Guide before ordering. If you are unsure about your measurements, please contact us before placing your order.

If we have made your nails in a size that differs from the measurements or sizes stated on your confirmed order, please contact us so that we can put this right.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Please Include:

Your order number
A description of the issue
Clear photographs showing the problem

We will review the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

Nothing in this policy limits your rights under applicable UK consumer law

Handmade Products

Every KCNailEdits set is individually handcrafted. Minor differences may therefore occur between sets and product photographs.

Small variations in colour, pattern placement, hand-painted details, charms or finishes are a natural part of purchasing a handmade product and are not necessarily considered faults.

Custom Designs

Inspiration photographs are used as creative reference. As each KCNailEdits set is individually handmade, we do not guarantee an exact replica of an inspiration image or another nail artist's work.

We will instead create a KCNailEdits interpretation based on your requested colours, style and design preferences.